Refund policy

🌟 Refund & Return Policy – Rivyara Jewels

At Rivyara Jewels, each piece is crafted with care and precision. However, if you receive a product with visible damage or a manufacturing defect, we’ll be happy to assist you with a replacement or refund.

📸 Mandatory 360° Unboxing Video

To process any return or exchange, you must share a complete 360° unboxing video that:

  1. Begins before opening the package
  2. Clearly shows the product and the issue
  3. Has no cuts, edits, or pauses

⚠️ Without this video, we will not be able to process your request.

⏳ Time Limit

All return or exchange requests must be made within 3 days of receiving your parcel.

📨 How to Request a Return

Please contact our support team via:
📧 Email: info@rivyarajewels.com
📱 WhatsApp: +91 9891449332

Include the following details:

1. Your Order ID

2. The Unboxing Video

3. A brief description of the issue

🚫 Items Not Eligible for Return/Exchange

1. No unboxing video provided

2. Product is used, worn, or damaged after delivery

3. Minor color or design differences (due to lighting or screen resolution)

4. Earrings (for hygiene reasons)

5. Products purchased on discount or sale

💬 Note

Rivyara Jewels reserves the right to refuse returns that do not meet the above conditions. Our goal is to ensure your satisfaction while maintaining the quality and hygiene of our jewelry.